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Terms That Cover Your Account on rajanaga

These legal terms set out the rules that apply when you open and use a rajanaga account, including how we handle your data, what you agree to when you deposit via DANA, OVO, or GoPay, and which regions are eligible under local law.

Account eligibility by local lawDANA, OVO, GoPay deposit conditionsData handling and retentionCookie and session policyContact path for legal requests
rajanaga Terms That Cover Your Account on rajanaga
DATA AND SECURITY DETAIL

How We Protect Your Account and Data

Account security on rajanaga runs at the session level — each login is verified, and any change to your linked wallet (DANA, OVO, or GoPay) triggers an additional confirmation step before the update takes effect. We do not store full wallet credentials on our servers; the link between your account and your e-wallet is maintained through tokenised references only. Data retention follows a scheduled cycle: active account data is kept while your account remains open, and closed-account data is held for the period required by applicable regulations before it is deleted. You can request a summary of the data we hold at any time through the legal inbox.

Session Verification

Every login is checked at the session level. Wallet changes — swapping from OVO to GoPay, for example — require a secondary confirmation before they go live.

Tokenised Wallet Links

We never store your full DANA, OVO, or GoPay credentials. A tokenised reference connects your account to your wallet without exposing raw payment details.

Data Retention Schedule

Active account data is retained while your account is open. After closure, data is held for the regulatory period, then deleted on schedule — no indefinite storage.

Data Request Process

You can ask for a copy of the data we hold on your account at any time. Submit the request through our legal inbox with your account ID attached.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to request a copy of the data we hold, or need to raise a formal dispute, use the contact paths below. Include your account username and the e-wallet type — DANA, OVO, or GoPay — linked to your account so we can locate your record without delay. Players in Makassar and elsewhere in Indonesia can reach us through the same channels.

Legal Inquiry Email Send formal legal requests, data access queries, or dispute notices to our legal inbox. Include your account ID and the wallet type you registered with.
Live Chat Support Use live chat for account-level questions about your terms or transaction history. Available directly from the account page inside the platform.
Account Help Centre Our help centre covers common legal questions — data requests, account closure, wallet unlinking, and how to flag a billing dispute step by step.

Common Questions About These Terms

These are the questions we get most often about account terms, data rights, and legal conditions. If yours is not here, the legal inbox is the right place to send it.

Yes. Access depends on local law and is only available where local regulations permit. Check your region's eligibility before opening an account — we cannot override local legal requirements.

We record the transaction reference, the wallet type used — DANA, OVO, or GoPay — the amount, and the timestamp. We do not store your wallet PIN or full account credentials.

Yes. Send a data access request to our legal inbox with your account username and registered wallet type. We will confirm receipt and respond within the timeframe in our response policy.

Submit a closure request through live chat or the legal inbox. Your data is retained for the period required by applicable regulations after closure, then deleted on schedule.

We notify you via the contact address on your account before any material change takes effect. Continuing to use your account after the notice period means you accept the updated terms.

Contact us via the legal inbox, including your account ID, the wallet used — DANA, OVO, or GoPay — and the transaction reference. We log every dispute and respond through the same channel.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.