Reference

What You Agree To When You Use rajanaga

These terms set out the rules that apply to your account, your deposits through DANA, OVO, or GoPay, and your use of everything inside the lobby.

Applies to all account activityCovers DANA, OVO, GoPay depositsSubject to local law and eligible regionsUpdated terms replace all previous versions
rajanaga What You Agree To When You Use rajanaga
TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear — or if you need to dispute a transaction involving your DANA, OVO, or GoPay deposit — our support team can walk you through the relevant clause. Reach out through the channels below and keep your account ID ready so we can pull up your history quickly.

Team online

Live Chat

Open the chat widget from any page on rajanaga. It connects you directly to an agent who can reference your account and the specific clause in question.

Email Support

Send your question to our support address with your account ID and the transaction reference. We respond to terms-related queries with the relevant policy section cited.

In-Account Help

Log in, go to your account settings, and open the Help section. You can submit a ticket directly tied to your account history and wallet activity.

HOW WE OPERATE

How rajanaga Handles Your Account Data

We collect only what we need to run your account and verify your payments. Your deposit records — whether via DANA, OVO, or GoPay — are stored securely and are never shared with unaffiliated third parties. Account data is retained for as long as your account remains active and for the period required under applicable law after closure. You can request a summary of the data we hold on your account by contacting support with your account ID.

Data Retention

We keep your account and transaction records for the period required by applicable rules. After account closure, data is held only as long as local law requires.

Payment Security

Deposits via DANA, OVO, and GoPay are processed over encrypted connections. Wallet name matching is checked before any withdrawal is approved to prevent misuse.

Account Access Control

Each login is tied to your registered mobile number and OTP verification. We do not allow third-party access to your account under any circumstance covered in these terms.

Change Requests

To update your registered wallet or account details, contact support through live chat or email. Changes take effect only after identity verification is completed.

Common Questions About These Terms

These are the questions we hear most about account rules, wallet conditions, and your rights under these terms. Each answer points to the specific rule that applies so you know exactly where you stand.

No. The e-wallet you use must be registered in your own name. Deposits from a mismatched wallet are flagged for review and may be returned to the source wallet.

Duplicate accounts breach these terms. If we detect multiple accounts linked to the same person, all accounts may be suspended and balances reviewed before any withdrawal is processed.

Contact support via live chat or email with your account ID. We will compile your account and transaction history and share it within the timeframe required under applicable rules.

We may update these terms at any time. A notice will appear when you next log in. Continuing to use your account after that point means you accept the updated version.

Access depends on local law and is available only where permitted in your specific location. Being in Indonesia does not automatically confirm eligibility — local jurisdiction rules apply.

Raise a dispute through the in-account Help section or contact support by email. Include your transaction reference and the clause you believe applies so we can investigate accurately.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.