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How rajanaga Handles Your Personal Information

This page explains exactly what personal data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team — and how we keep it secure.

Account data kept secureDANA, OVO, GoPay transaction records protectedYour right to request data accessClear contact path for privacy queries
rajanaga How rajanaga Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply SSL encryption across all account and payment pages, which means your DANA, OVO, and GoPay transaction details travel over an encrypted connection. Account passwords are hashed and never stored in plain text. We conduct access reviews so only verified team members can reach account data, and those permissions are logged. Our cookie policy is separate from our data retention policy — cookies that are not essential to your session can be declined through your browser settings without affecting your ability to log in.

SSL Encryption

Every account page and payment flow uses SSL. Your DANA, OVO, and GoPay details are encrypted in transit and never exposed in our logs.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve the platform. Non-essential cookies can be turned off in your browser without breaking account access.

Data Retention Policy

Active account data is held while your account is open. After closure, we retain only what applicable rules require, then delete or anonymise the remaining records.

Access Requests

You can ask us to confirm what data we hold, correct inaccuracies, or request removal. We verify your identity first, then process the request and confirm completion.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or request deletion of the personal data we hold on your account, you can reach our team directly. We handle privacy requests separately from general account support so your query gets to the right person quickly. Response times depend on the nature of your request, but we acknowledge every submission and follow up.

Live Chat Start a chat from the account dashboard to raise a data access or correction request. Our team will verify your identity before processing any changes.
Email Support Send your privacy request to our support email address listed in the account help section. Include your registered phone number for faster verification.
Account Help Centre The help centre includes a dedicated privacy request form where you can specify whether you want to access, update, or remove your stored data.

Your Privacy Questions Answered

Below are the questions we hear most often about how rajanaga handles personal data, wallet information, and your rights as an account holder in Indonesia.

We collect your name, phone number, email, and the wallet ID linked to your DANA, OVO, or GoPay account. Device and session data is also collected to protect account security.

We share only what each payment rail needs to process your transaction. We do not sell your wallet details or personal data to advertisers or unrelated third parties.

We hold your data while your account is active. After you close your account, we retain only what applicable rules require, then delete or anonymise the rest.

Yes. Submit a data access request through live chat or our support email. We verify your identity first, then provide a summary of the data we hold on your account.

Use the privacy request form in the account help centre or contact support directly. Specify whether you want a correction or deletion, and we will confirm once it is done.

We use session cookies for login continuity and analytics cookies to improve the platform. Non-essential cookies can be declined in your browser settings without affecting your account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.